Refund policy

Return and Refund Policy

At Organic Green Roots, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.

Returns

You have 14 days from the date of delivery to return an item. To be eligible for a return, the item must be unused, unopened, and in its original condition.

To initiate a return, please contact our customer support team at [your email/contact info]. They will provide you with return instructions.

Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original payment method. Please note that refunds may take several business days to appear in your account, depending on your payment provider.

Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective item).
If the return is due to an error on our part, we will provide a prepaid return shipping label or reimburse the return shipping costs.